Download A hotel manager's handbook : 189 techniques for achieving by Vincent P. Magnini PDF

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By Vincent P. Magnini

This ebook offers options that mirror the monstrous and sundry event of the authors. they've got produced an array of powerful visitor pride recommendations from which even the main veteran hoteliers can examine and gain. With this functional, easy-to-use publication, there isn't any have to sift via pages of narratives that allows you to establish actionable strategies and techniques that may be utilized on the property-level. The booklet provides one specified and actionable shopper delight process on each one page―a invaluable function for busy managers.

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Extra info for A hotel manager's handbook : 189 techniques for achieving exceptional guest satisfaction

Sample text

We already practice this technique  This technique would not be suitable for our operation  We practiced this in the past and need to jumpstart  We should implement this technique Assigned to: ________________________ Projected Date of Implementation: ___________ A Hotel Manager’s Handbook: Technique #16 27 #17 Technique #17 Help Employees to Remember Guest Names During new employee orientation, everyone should be provided with some tactics regarding how to remember repeat guests’ names.

13 Technique #13 Incorporate a Walk-Through During an Interview As part of the interview process, walk the applicant around the job area and observe how s/he interacts with the employees as well as the guests. These observations provide a glimpse into the likely tone of interactions they will have if hired. In addition, when you let him/her see the work area and tasks, s/he may decide this is not a good fit or might become more excited about the prospect of working there.  We already practice this technique  This technique would not be suitable for our operation  We practiced this in the past and need to jumpstart  We should implement this technique Assigned to: ________________________ Projected Date of Implementation: ___________ A Hotel Manager’s Handbook: Technique #13 21 #14 Technique #14 Incorporate a Slideshow During an Interview When interviewing a job candidate, if the interviewer is pleased with the performance of the candidate, the interviewer should complete the meeting by showing the candidate a slideshow on his/her laptop.

13 Technique #13 Incorporate a Walk-Through During an Interview As part of the interview process, walk the applicant around the job area and observe how s/he interacts with the employees as well as the guests. These observations provide a glimpse into the likely tone of interactions they will have if hired. In addition, when you let him/her see the work area and tasks, s/he may decide this is not a good fit or might become more excited about the prospect of working there.  We already practice this technique  This technique would not be suitable for our operation  We practiced this in the past and need to jumpstart  We should implement this technique Assigned to: ________________________ Projected Date of Implementation: ___________ A Hotel Manager’s Handbook: Technique #13 21 #14 Technique #14 Incorporate a Slideshow During an Interview When interviewing a job candidate, if the interviewer is pleased with the performance of the candidate, the interviewer should complete the meeting by showing the candidate a slideshow on his/her laptop.

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